Privacy Policy
Your privacy is important to us. This policy explains how we collect, use, and protect your personal information.
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Introduction
Welcome to TaxJet's Privacy Policy. At TaxJet, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our tax and accounting management platform.
By accessing or using TaxJet, you agree to this Privacy Policy. If you do not agree with the terms of this Privacy Policy, please do not access the platform.
Information We Collect
Personal Information
We collect information that you provide directly to us, including:
- Account Information: Name, email address, phone number, company name, job title
- Financial Data: Bank statements, transaction records, invoice details, tax documents
- Profile Information: Professional credentials, preferences, settings
- Communication Data: Support requests, feedback, correspondence
- Authentication Data: Passwords (encrypted), security questions, two-factor authentication details
Automatically Collected Information
When you use TaxJet, we automatically collect certain information, including:
- Usage Data: Pages viewed, features used, time spent, click patterns
- Device Information: IP address, browser type, operating system, device identifiers
- Log Data: Access times, error logs, performance data
- Cookies and Tracking: Session cookies, preference cookies, analytics cookies
How We Use Your Information
We use the information we collect for the following purposes:
Service Provision
- Provide and maintain the TaxJet platform
- Process transactions and generate reports
- Enable AI-powered classification features
- Manage your account and preferences
Communication
- Send service-related notifications
- Respond to support requests
- Provide updates and announcements
- Send promotional materials (with consent)
Analytics & Improvement
- Analyze usage patterns and trends
- Improve platform features and performance
- Develop new functionalities
- Train AI models (anonymized data)
Security & Compliance
- Detect and prevent fraud
- Ensure platform security
- Comply with legal obligations
- Maintain audit trails
Information Sharing and Disclosure
We do not sell your personal information. We may share your information in the following circumstances:
With Your Consent
We share information when you explicitly authorize us to do so, such as when sharing reports with your accountant or clients.
Service Providers
We work with third-party service providers who perform services on our behalf:
- Cloud hosting providers (Microsoft Azure)
- AI/ML services (Voyage AI for embeddings)
- Email delivery services
- Payment processors
- Analytics providers
Legal Requirements
We may disclose information if required by law, court order, or government regulation, or if we believe disclosure is necessary to:
- Comply with legal obligations
- Protect our rights and property
- Prevent fraud or abuse
- Protect user safety
Data Security
We implement industry-standard security measures to protect your information:
Encryption
TLS/SSL encryption for data in transit, AES-256 encryption for data at rest
Access Controls
Role-based access, multi-factor authentication, principle of least privilege
Monitoring
24/7 security monitoring, intrusion detection, regular security audits
Backups
Automated daily backups, disaster recovery plan, data redundancy
Your Privacy Rights
Depending on your location, you may have the following rights regarding your personal information:
Right to Access
You can request a copy of the personal information we hold about you.
Right to Correction
You can request that we correct inaccurate or incomplete information.
Right to Deletion
You can request that we delete your personal information, subject to legal obligations.
Right to Portability
You can request a copy of your data in a structured, machine-readable format.
Right to Opt-Out
You can opt-out of marketing communications at any time.
To exercise any of these rights, please contact us at [email protected] or use the contact form below.
Cookies and Tracking Technologies
We use cookies and similar tracking technologies to enhance your experience:
- Essential Cookies: Required for platform functionality (authentication, security)
- Performance Cookies: Help us understand how you use TaxJet
- Functional Cookies: Remember your preferences and settings
- Analytics Cookies: Provide insights into usage patterns (with your consent)
You can control cookie settings through your browser, but disabling certain cookies may affect platform functionality.
Children's Privacy
TaxJet is not intended for use by individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time. When we make changes, we will:
- Update the "Last Updated" date at the top of this policy
- Notify you via email for significant changes
- Display a prominent notice on the platform
- Maintain a change log for transparency
Your continued use of TaxJet after changes constitute acceptance of the updated policy.
Contact Us
If you have questions or concerns about this Privacy Policy or our data practices, please contact us:
Support
We will respond to all privacy-related inquiries within 30 business days.